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This page sets out how cv999v collects, uses and protects the information tied to your account. Access and use of this platform depends on your local law and eligible region — where that applies, this policy governs what we do with your data and what choices you have.
When you open an account with us, we collect the information you submit during registration — your name, contact details, and the payment method you choose to link, whether that is bKash, Rocket, or Upay. We also collect session and device data each time you access the platform from a mobile browser or any other connection. This data helps us operate the account system, process wallet transactions, and maintain a record of activity on your account. We do not sell your personal information to third parties. Where we share data with service providers — for example, to process a bKash or Rocket transaction — we do so only to the extent needed to complete that function. Those providers are not authorised to use your data for any other purpose. Access to this platform and the rights available under this policy depend on your local law and the eligible region from which you connect. If local law limits or changes how any part of this policy applies to you, that local position takes effect. We keep this policy current and post any updates here, so checking back periodically is the way to stay informed. For questions about how your specific data is handled, the contact routes at the bottom of this page are the right place to start.
When you deposit or withdraw through bKash, we record the transaction reference and amount against your account. This record stays in your account history and is used only for wallet operations and dispute resolution — not for marketing or profiling.
Rocket payment data is processed through the same transaction-log system. We retain the record for the period required by our operating obligations and then remove it in line with our retention schedule. You can view your own transaction log inside your account at any time.
Linking Upay to your account creates a stored payment reference, not a live connection to your Upay balance. We hold only the identifier needed to route a transaction request — no full wallet credentials are stored on our side.
Each time you open the platform on a mobile browser, we log session metadata: device type, connection timestamp, and pages visited. This is used for account security checks and to keep the session active while you are logged in.
This policy applies to data we hold directly in connection with your cv999v account. It does not extend to every service or link you might reach from within the platform. Understanding the boundary helps you know which data practices are ours and which belong to a third party.
Any data you submit to create or update your account — email address, contact number, linked payment method — falls fully within this policy. You can request to review or correct this data by contacting our support team.
Transaction records for bKash, Rocket, and Upay payments processed through your account are covered by this policy. The payment processor's own terms also apply to the leg of the transaction that runs through their network.
Cookies and session data collected while you browse the platform are covered here. We use functional cookies to keep you logged in and analytical cookies to understand how the site is used. You can adjust cookie preferences through your browser settings.
Links to external sites, payment network portals, or provider pages sit outside this policy the moment you leave our domain. We do not control how third parties handle data, and this policy makes no representation about their practices.
You have practical options for managing the personal data we hold. The most direct route is your account settings page, where you can review the contact details and payment references stored under your profile. If something is recorded incorrectly — a misspelled name, a wrong contact number — you can update it there without contacting support. For data that cannot be changed through the account settings directly, our support team can raise a correction on your behalf. The same team handles requests to understand what data we hold and how it is being used. If you want to know the categories of information tied to your account, send a written request through the contact routes listed in the support section below. We will respond within the timeframe our operating obligations allow. Where local law gives you a right to request deletion of your data, that request follows the same support route — note that deleting account data may affect your ability to continue using the platform in eligible regions.
Log in and open the account settings page to see the contact details and payment references we hold for your profile. This view reflects the current stored record.
Edit your name, contact number, or linked payment method directly in account settings. For fields that are locked, contact support with the correction you need and the account it relates to.
Send a written request through live chat or the support email listed on this page. State the specific data category you are asking about and we will confirm what we hold.
If you want to request data deletion or restriction under applicable local law, use the same support route. We will confirm the request, explain any effect on your account access, and act within the required period.
If you have a question about how your data is handled, or you want to submit a correction or access request, the channels below are the right place to start. Use the route that is most convenient — all three connect to the same support team.
Open the live chat widget from any page while you are logged in. This is the fastest route for account-level questions, including data access requests tied to your profile.
Send a written request to the support email address published in the site footer. Include your account identifier and a clear description of your request so the team can locate the right record.
The help centre on this site covers common policy questions in a searchable format. If your question is not answered there, use live chat or email to reach the team directly.
We apply account-level security measures to the data we hold. These include encrypted connections for login and transaction steps, and session checks that flag unusual access patterns against your account. We do not rely on a single control — multiple layers are in place across the account system.
We use functional cookies to keep sessions active and analytical cookies to understand navigation patterns on the platform. No advertising or cross-site tracking cookies are set. Adjust your preferences through the browser settings on whatever device you use to access the site.
We hold your account data for as long as your account remains active and for the period required by our operating obligations after it closes. Transaction records for bKash, Rocket, and Upay are kept for the duration that dispute and audit requirements demand, then removed on schedule.
Login sessions are protected by encrypted transport. If we detect an access pattern that differs from your usual behaviour, the session may be flagged for additional verification. Check the security section in your account settings to review active sessions.
When we change this policy, we post the updated version at this address. The date of the most recent revision appears at the top of the document. If a change materially affects how your data is used, we will notify you through your registered contact details before it takes effect.
The questions below cover what we are asked most often about data handling, account records, and how to act on the rights described in this policy.
We collect the details you submit during registration — name, contact number, and the payment method you link, such as bKash, Rocket, or Upay. We also log session and device data each time you access the platform. All of this is held under the terms described in this policy.
Yes. Log in and open the account settings page to see the contact details and payment references stored on your profile. For a broader view of the data categories we hold, send a written request through live chat or the support email in the site footer.
Most account fields — contact number, linked payment method, display name — can be edited directly in account settings while you are logged in. For fields that are locked, contact the support team with the correction you need and they will update the record on your behalf.
We share data only with service providers needed to operate the platform — for example, to process a Rocket or bKash transaction. Those providers may only use your data to complete the specific function. We do not sell personal information or share it for advertising purposes.
Account data is held while your account is active and for the period our operating obligations require after it closes. Transaction records for bKash, Rocket, and Upay are retained for the duration that dispute and audit requirements apply, then removed according to our retention schedule.
Access and the rights available under this policy depend on your local law and the eligible region from which you connect. If you are accessing from Bangladesh, local law governs your situation. Where that law gives you specific data rights, those rights apply — use the support routes on this page to exercise them.